Last updated: June 2026

These Terms & Conditions govern the offering, sale, and purchase of products through www.citycocoonskincare.com.

Products available on this website are sold by:

ACTIVE PROTEKT COSMETICS OOD
6 Sveti Sedmochislenici Street
1421 Sofia, Bulgaria

Company Registration Number: 204658348
VAT Number: BG204658348

1. General Information

These Terms & Conditions apply to all purchases made through www.citycocoonskincare.com.

By placing an order on our website, you confirm that you have read, understood, and accepted these Terms & Conditions, as well as our Privacy Policy and Refund & Return Policy.

City Cocoon reserves the right to refuse or cancel orders where necessary, including cases involving incorrect information, suspected fraud, or product unavailability.

2. Placing an Order

To purchase products through our website, you must complete the online checkout process and submit your order electronically.

Before placing an order, you will have access to information including:

  • product descriptions and characteristics

  • product prices, including applicable taxes

  • available payment methods

  • shipping options and delivery costs

  • return and refund information

After successfully placing an order, you will receive an order confirmation email.

A sales contract is concluded once your order has been accepted and confirmed by City Cocoon.

3. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, we will notify you as soon as possible.

If payment has already been processed for an unavailable item, a full refund will be issued using the original payment method.

4. Pricing

All prices displayed on the website are shown in the applicable currency and include VAT where required by law.

City Cocoon reserves the right to update prices at any time without prior notice. Any price changes will not affect orders that have already been confirmed.

Obvious pricing errors may result in order cancellation, in which case affected customers will be contacted promptly.

5. Payments

Payment for products and shipping costs must be completed using one of the payment methods available during checkout.

Payment information is processed through secure encrypted systems provided by our payment partners.

City Cocoon does not store or have direct access to your complete payment card details.

6. Discount Codes

Promotional and discount codes may be offered from time to time.

Unless otherwise stated:

  • only one discount code may be used per order

  • discount codes cannot be exchanged for cash

  • discount codes cannot be applied retrospectively after an order has been placed

City Cocoon reserves the right to modify or withdraw promotional campaigns at any time.

7. Shipping & Delivery

Orders are shipped according to the Shipping & Delivery Policy published on our website.

Delivery times are estimates and may vary depending on destination, customs procedures, courier delays, public holidays, or circumstances beyond our control.

For full details, please refer to our Shipping & Delivery Policy.

8. Right of Withdrawal

Customers within the European Union have the statutory right to withdraw from their purchase within fourteen (14) days of receiving the goods without providing a reason.

City Cocoon voluntarily extends this period to thirty (30) days as part of our customer satisfaction commitment.

Returned products must comply with the conditions outlined in our Refund & Return Policy.

For hygiene and consumer safety reasons, certain products may not be eligible for return once opened.

9. Product Information

We strive to ensure that all product descriptions, images, ingredient lists, and information displayed on the website are accurate.

However, slight variations in packaging, appearance, or product presentation may occur.

Information provided on this website is intended for general informational purposes only and does not constitute medical advice.

Customers with allergies, sensitivities, or medical concerns should carefully review product ingredients and consult an appropriate healthcare professional where necessary.

10. Limitation of Liability

To the maximum extent permitted by law, City Cocoon shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits any statutory consumer rights available under applicable law.

11. Privacy

Information regarding how we collect, process, and protect personal data can be found in our Privacy Policy.

12. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of Bulgaria and applicable European Union legislation.

Consumers within the European Union may also access the European Commission’s Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

13. Changes to These Terms

City Cocoon reserves the right to update these Terms & Conditions at any time.

Any amendments become effective immediately upon publication on the website.

We encourage customers to review this page periodically for updates.

Contact Information

City Cocoon
ACTIVE PROTEKT COSMETICS OOD

Registered Office:
6 Sveti Sedmochislenici Street
1421 Sofia, Bulgaria

Email: info@citycocoonskincare.com
Phone: +359 879 136 291
Website: www.citycocoonskincare.com