Refund and Returns Policy

Overview

We offer a 30-day return policy. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return, the product must be unused, unopened, and in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Due to hygiene and safety reasons, we do not accept returns of opened or used skincare products.

The following items are also non-returnable:

Once your return is received and inspected, we will notify you by email.

If your refund is approved, it will be processed and automatically applied to your original method of payment within several business days.

If you haven’t received your refund:

If you still have not received your refund, don’t hesitate to get in touch with us at:info@citycocoon.com

We only replace items if they are defective or damaged.

If you need to exchange a product, please get in touch with us at: info@citycocoon.com

To return your product, please send it to:

Bulgaria, Sofia, Krum Popov 75 Str.

Customers are responsible for return shipping costs. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.