Last updated: June 2026

Welcome to www.citycocoonskincare.com.

These Terms of Use govern your access to and use of this website. By accessing, browsing, or using the website, you agree to be bound by these Terms of Use, as well as our Privacy Policy, Refund & Return Policy, and Terms & Conditions of Sale.

The website is operated by:

ACTIVE PROTECT COSMETICS OOD
6 Sveti Sedmochislenici Street
1421 Sofia, Bulgaria

Company Registration Number: 204658348
VAT Number: BG204658348

Purpose of the Website

The website provides:

  • information about City Cocoon, its products and services

  • access to online shopping and product ordering

  • customer support and contact information

  • educational and informational skincare content

The website is intended for personal, non-commercial use only.

1. Registration and Communication

To place orders or access certain services, you may be required to provide personal information.

You agree to provide accurate and up-to-date information and to keep your account credentials secure.

By using the website, you agree that communication may take place via:

  • email

  • telephone

  • SMS

  • other electronic communication channels

Electronic communications shall have the same legal effect as written communications where permitted by law.

Registration is free of charge and may be terminated by the user at any time.

2. Intellectual Property

All content available on the website, including but not limited to:

  • text

  • images

  • graphics

  • logos

  • product descriptions

  • website design

  • software and code

is protected by intellectual property laws and belongs to City Cocoon or its licensors.

No content may be copied, reproduced, distributed, modified, published, or used without prior written permission.

The authors and rights holders retain all rights to their respective works and may object to any unauthorized use, modification, or distribution.

3. Trademarks and Domain Names

“City Cocoon”, associated logos, visual identities, trademarks, and the domain name www.citycocoonskincare.com are the exclusive property of ACTIVE PROTECT COSMETICS OOD.

Any use of these trademarks, logos, domain names, or other brand assets without prior written consent is strictly prohibited.

4. Links to Third-Party Websites

The website may contain links to external websites operated by third parties.

City Cocoon has no control over such websites and is not responsible for their content, availability, privacy practices, products, services, or terms of use.

Users access third-party websites entirely at their own risk.

We recommend reviewing the privacy policies and terms of any third-party website before using it.

5. Website Availability and Content Accuracy

We make reasonable efforts to ensure that the information published on the website is accurate, complete, and up to date.

However, we do not guarantee that the website will always be available without interruption or error.

Temporary interruptions may occur due to maintenance, software updates, technical issues, internet service disruptions, or circumstances beyond our reasonable control.

If you encounter difficulties using the website, please contact our customer support team.

6. User Responsibilities

By using the website, you agree not to:

  • upload or distribute viruses, malware, worms, bots, or other harmful software

  • attempt to gain unauthorized access to systems, databases, or accounts

  • extract, copy, or collect website content or data for commercial purposes

  • impersonate another individual, business, or organization

  • provide false or misleading information

  • interfere with the operation, security, or functionality of the website

You agree to notify City Cocoon promptly if you become aware of any unauthorized activity involving your account or the website.

7. Limitation of Liability

To the maximum extent permitted by applicable law, City Cocoon shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the website or its services.

City Cocoon does not guarantee that use of the website will be uninterrupted, error-free, secure, or free from harmful components.

Nothing in these Terms shall limit or exclude any rights or remedies available to consumers under applicable consumer protection legislation.

8. Privacy

Information regarding the collection, processing, storage, and protection of personal data is available in our Privacy Policy.

By using this website, you acknowledge that you have read and understood our Privacy Policy.

9. Modifications

City Cocoon reserves the right to modify, update, or replace these Terms of Use at any time.

Any amendments become effective immediately upon publication on the website.

Continued use of the website following publication of revised Terms constitutes acceptance of the updated Terms of Use.

10. Governing Law

These Terms of Use shall be governed by the laws of the Republic of Bulgaria and applicable European Union legislation.

Any disputes arising from the use of this website shall first be addressed through good-faith negotiations between the parties.

Where no agreement can be reached, disputes shall be submitted to the competent courts of the Republic of Bulgaria.

Consumers within the European Union may also use the European Commission’s Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

Contact Information

City Cocoon
ACTIVE PROTECT COSMETICS OOD

Registered Office:
6 Sveti Sedmochislenici Street
1421 Sofia, Bulgaria

Return Address:
75 Krum Popov Street
1421 Sofia, Bulgaria

Email: info@citycocoonskincare.com
Phone: +359 879 136 291
Website: www.citycocoonskincare.com