Welcome to our website (“CITYCOCOONSKINCARE.COM”). These Terms of Use govern the access to and the use of CITYCOCOONSKINCARE.COM.

Accessing and using the website as well as purchasing products from CITYCOCOONSKINCARE.COM are based on the assumption that by opening this Website on their device, the User expresses their consent to familiarize themselves with the present General Terms and Conditions of Use of the website and with the adjacent annexes.

These Terms and Conditions constitute an agreement which governs the relations between ACTIVE PROTECT COSMETICS ODD in its capacity as the administrator of the website www.CITYCOCOONSKINCARE.COM and its end users.

This agreement shall be applied to the information services and systems, accessible through the Website, its mobile versions as well as any other application or service which is or could be related to the Website. This agreement shall be effective until the User stops using the services accessible through the Website.

ACTIVE PROTECT COSMETICS ODD is a business entity having its headquarters and managing address: 1421, Sofia town, Krum Popov 75, Bulgaria. The company is entered into the Commercial Register and the Register of Non-profit Legal Entities at the Registry Agency under unified identification code (EIK) 204658348.

For other legal information, please refer to the sections: General Purchase Rules, Return Policy and Personal Data Policy at CITYCOCOONSKINCARE.COM.

The purpose of the Website is expressed in the following main directions:

  • Information: Informing the Users on the company’s activity, history, vision, and the products and services offered.
  • E-commerce: Providing access to a platform through which Users can place online orders, conclude sales contracts, and share feedback.
  • Support: Providing contact details for additional information, queries, comments, or recommendations regarding user rights.

The access to CITYCOCOONSKINCARE.COM and its use shall be done by our users entirely for personal purposes, which in no case should be associated with any commercial, trade, or professional activity.

CITYCOCOONSKINCARE.COM shall not be held liable for any use of the website or its content which does not comply with the laws and legal regulations. In particular, you can be held liable for using inaccurate or false information concerning third persons without their consent.

1. Registration and Communication

If you wish to use our services, you must be of full age and accept these Terms and Conditions. By doing so, the User agrees that communication shall be conducted through available channels: telephone, email, SMS, and other electronic channels.

The Parties agree that messages sent by electronic mail constitute electronic declarations, and the accompanying information represents an identification equivalent to a handwritten signature.

Registration is free of charge, and the User can cancel it at any moment. The User agrees to provide accurate information during registration and checkout. Access rights are personal and non-transferable. We shall not be held liable for unauthorized access to your profile.

2. Intellectual Property Rights

The content of CITYCOCOONSKINCARE.COM—including works, images, pictures, logos, website design, and software—is protected by copyright and other intellectual property rights of City Cocoon and relevant holders. Reproducing any part of the website is not allowed without written consent.

The authors of the works published on the website have the right to claim authorship and oppose any distortion or modification that may negatively affect their reputation.

3. Trade Marks and Domain Names

ACTIVE PROTECT COSMETICS ODD is the exclusive owner of the logos, the registered trademark “City Cocoon”, and the domain name “CITYCOCOONSKINCARE.COM”. Using these trademarks for other products or services without explicit consent is strictly prohibited.

4. Links to Other Websites

CITYCOCOONSKINCARE.COM may contain links to third-party websites. We do not control these sites and are not liable for their content or privacy policies. Please read their terms carefully before use.

5. Terms and Conditions of Use of Content

We strive to ensure that the content on CITYCOCOONSKINCARE.COM is accurate and up-to-date. However, we cannot guarantee the website will operate without interruptions or errors due to internet connection issues. If you experience problems, please contact our representative for assistance.

6. Rights and Obligations of the User

When using the Services, the User is obliged:

  • Not to perform malicious acts (viruses, bots, worms);
  • Not to extract database information for commercial use;
  • Not to misrepresent their identity or affiliation;
  • To notify the Company immediately of any detected violations.

7. Limited Liability

The Company provides Services “as they are”. We do not guarantee specific results or permanent accessibility. The Company will not be held liable for losses arising from technical malfunctions, materials downloaded, or the behavior of other Users.

8. Defaults

The liability of the Company to the User for any action or lack thereof shall always be limited to a default amounting to the value of the purchase made. In the event of no purchase, the Company shall not be held liable.

9. Modification

CITYCOCOONSKINCARE.COM may update these Terms and Conditions at any time. Changes become effective immediately upon publishing. Continued use of the website implies acceptance of the updated terms.

10. Applicable Legislation

This agreement is governed by the laws of the Republic of Bulgaria. Any disputes shall be solved through negotiations in the spirit of goodwill. If a resolution is not reached, disputes will be referred to the competent Bulgarian courts.