These Terms of Sale govern the offering and purchase of products on our website (“citycocoonskincare.com”). All products are sold directly by ACTIVE PROTEKT COSMETICS OOD, with a registered office at: 1421, Sofia town, Sveti Sedmochislenici 6 str., Bulgaria.

  • Business Registration Number: 204658348
  • VAT Number: BG204658348

1. Business Policy

1.1 CityCocoon offers products for sale exclusively on “citycocoonskincare.com”. 1.2 We reserve the right to decline any orders that do not align with our internal business policies. 1.3 These Terms and Conditions exclusively regulate the purchase cycle—from order submission to acceptance—between the users of this website and CityCocoon.

2. Contract Execution

2.1 To purchase one or more products, you must complete the online order form and submit it electronically, following the provided instructions. 2.2 The order form includes essential details: product characteristics, unit price (including taxes), available payment methods, shipping options, and delivery costs. You will also find information regarding your right of withdrawal, return procedures, and the Vendor’s contact information. 2.3 A contract is considered executed once CityCocoon receives your electronic order form and verifies the accuracy of the data. 2.4 Submission of an order constitutes a legal obligation to pay the indicated price. Your order will be stored in our database for the period required by law to process your request. 2.5 CityCocoon may refuse to process orders if they are incomplete, incorrect, or if products are out of stock. In such cases, we will notify you via email, stating the reasons. 2.6 If an item is unavailable after you have placed an order, we will inform you within ten (10) days. If payment has already been made, a full refund will be issued without undue delay. 2.7 By submitting an order, you unconditionally accept these Terms of Sale, along with our Privacy Policy and Return Policy. 2.8 Items are intended for use in the country where they were purchased. If you export these items, you are solely responsible for adhering to the relevant export/import laws.

3. Guarantees and Pricing

3.1 CityCocoon offers high-quality, luxury products. Detailed characteristics are available on each specific product page. 3.2 Prices are subject to updates. Please confirm the final sale price before finalizing your order. 3.3 Orders intended for countries we do not ship to, or those placed from a different regional site than the shipping destination, will be automatically cancelled. 3.4 Per consumer protection laws, you are liable for any decrease in product value resulting from excessive handling. CityCocoon reserves the right to refuse returns or provide partial refunds if products are returned damaged or altered from their original state.

4. Payments

4.1 Payment for products and shipping must be made using the methods specified in the order form. You will never be charged fees exceeding the actual costs incurred by the Vendor. 4.2 Credit/Debit card details are sent via encrypted protocols directly to the bank. CityCocoon does not have access to this data, except for processing the purchase, issuing refunds, or reporting fraud. Charges are applied to your account only when the products are shipped.

5. Discount Codes

5.1 Discount codes are personal codes used for specific promotions on citycocoonskincare.com. 5.2 These codes cannot be exchanged for cash and are limited to one per order.

6. Shipping and Delivery

Detailed shipping and delivery terms are available on the specific product pages. Please review them carefully to understand timelines and costs.

7. Right of Withdrawal (Returns)

7.1 You have the right to return products within fourteen (14) days of receipt without penalty and without providing a reason. 7.2 After notifying the Vendor of your intent to return, you must ship the items back within fourteen (14) days. 7.3 For full details, please consult our dedicated Return Policy section.

8. Privacy

For details on how we handle and protect your personal data, please refer to our Privacy Policy.

9. Disclaimer and Indemnification

The ingredient information provided for CityCocoon cosmetics is for informational purposes only and does not constitute medical advice. Always review the product label or consult a specialist if you have specific concerns or medical conditions. Use of this website and its information is entirely at your own risk. Our products are formulated for safety, but we recommend seeking professional medical advice for any specific health-related queries.

10. Governing Law

These Terms and Conditions are governed by European law. The European Commission provides a platform for alternative extra-judicial dispute resolution at: http://ec.europa.eu/odr.

11. Amendments

CityCocoon reserves the right to update these Terms of Sale at any time to reflect changes in laws, regulations, or business practices. New versions are effective immediately upon publication on the website.