{"id":11,"date":"2026-04-19T09:08:56","date_gmt":"2026-04-19T09:08:56","guid":{"rendered":"https:\/\/citycocoonskincare.com\/es\/?page_id=11"},"modified":"2026-04-30T12:36:05","modified_gmt":"2026-04-30T09:36:05","slug":"politica-de-devoluciones-y-reembolsos","status":"publish","type":"page","link":"https:\/\/citycocoonskincare.com\/es\/service-pages\/politica-de-devoluciones-y-reembolsos\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>We offer a 30-day return policy. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.<\/p>\n\n\n\n<p>To be eligible for a return, the product must be unused, unopened, and in its original packaging.<\/p>\n\n\n\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-returnable items<\/h2>\n\n\n\n<p>Due to hygiene and safety reasons, we do not accept returns of opened or used skincare products.<\/p>\n\n\n\n<p>The following items are also non-returnable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards <\/li>\n\n\n\n<li>Promotional or discounted items<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p>Once your return is received and inspected, we will notify you by email.<\/p>\n\n\n\n<p>If your refund is approved, it will be processed and automatically applied to your original method of payment within several business days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n\n\n\n<p>If you haven\u2019t received your refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your bank account again <\/li>\n\n\n\n<li>Contact your credit card provider<\/li>\n\n\n\n<li> Contact your bank (processing times may vary)<\/li>\n<\/ul>\n\n\n\n<p>If you still have not received your refund, don&#8217;t hesitate to get in touch with us at:<strong><a>info@citycocoon.com<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p>We only replace items if they are defective or damaged.<\/p>\n\n\n\n<p>If you need to exchange a product, please get in touch with us at: info@citycocoon.com<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n\n\n\n<p>To return your product, please send it to:<\/p>\n\n\n\n<p>Bulgaria, Sofia, Krum Popov 75 Str.<\/p>\n\n\n\n<p>Customers are responsible for return shipping costs. Shipping costs are non-refundable.<\/p>\n\n\n\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n<p>We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p>Contact us at info@citycocoon.com for questions related to refunds and returns.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview We offer a 30-day return policy. If 30 days have passed since your purchase, unfortunately, we cannot offer a<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":29319,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/citycocoonskincare.com\/es\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citycocoonskincare.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/citycocoonskincare.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/citycocoonskincare.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/citycocoonskincare.com\/es\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":6,"href":"https:\/\/citycocoonskincare.com\/es\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":29476,"href":"https:\/\/citycocoonskincare.com\/es\/wp-json\/wp\/v2\/pages\/11\/revisions\/29476"}],"up":[{"embeddable":true,"href":"https:\/\/citycocoonskincare.com\/es\/wp-json\/wp\/v2\/pages\/29319"}],"wp:attachment":[{"href":"https:\/\/citycocoonskincare.com\/es\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}